Pride of the Pond- No Return or Refund Policy

Pride of the Pond sells perishable items; therefore, we do not accept returns or provide refunds on any purchase that is finalized. Please read the policy below to understand our company guidelines. 

Policy Details:

No Refunds for Perishable Items:

If you purchase perishable goods we cannot accept returns in the traditional sense. Once a customer completes a purchase, we consider it final, and will not provide compensation or replacement items.

 

Alternative Refunds:

While monetary refunds are not available, we may offer alternative solutions, such as store credit or exchanges, depending on the circumstances.

 

Clarification on Terms:

1. Returns: The act of accepting goods back from a customer after they’ve finalized a purchase but no longer want the item.
2. Refunds: The act of giving the customer back their payment for an item they purchased and no longer want.
3. Exchanges: The act of giving the customer a new item in exchange for the original item they purchased and no longer want.

 

Compliance with USDA Health and Safety Regulations:
We adhere to health and safety regulations, and reselling perishable items would violate these standards. Therefore, we appreciate your understanding of our no return and no refund policy for perishable goods.

 

Private Policy Disclosure:

"No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."